Career Opportunities

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

We are seeking a compassionate and skilled Associate Veterinarian to join our team. The ideal candidate will be passionate about providing high-quality veterinary care and possess excellent communication skills to build lasting relationships with our clients. You will work alongside a team of experienced veterinarians, technicians, and support staff and will work closely with the Hospital Manager and Regional Manager.

• Supported by a full complement of support and kennel staff, we are happy to discuss employment with any licensed technician that you would like to work alongside! 
• Proud to carry an AAHA accreditation

Veterinarians of all experience levels will be considered for this role. New grads are encouraged to apply!

Ready to take the next step? Apply today! For questions or to connect directly, please email your resume to Amy Younes at ayounes@petvetcarecenters.com 

Key Responsibilities

• Comprehensive patient exams and medical work-ups
• Client communication and education
• Performing diagnostic procedures and surgery
• Maintaining accurate medical records
• Pharmacy duties such as prescribing medications to patients and following controlled substance protocols
• Promote teamwork and staff efficiency
• Work with the Hospital Manager on weekly priorities and expectations
• Evaluate and monitor protocols for the daily running of the hospital from intake to discharge
• Monitor cases in the hospital and attend daily rounds when possible to be sure the highest standards are being upheld
• Participate in practice management updates and training at all levels
• Performs other duties as assigned by Management.

Qualifications (Required)

• Veterinarian degree (DVM or VMD) from an accredited college or university
• Current State Veterinary License
• DEA registration must be obtained and maintained
• 1+ years of experience in a veterinary practice
• Strong diagnostic and clinical skills.
• Excellent surgical and dental skills.
• Ability to work well in a team-oriented environment.
• Exceptional interpersonal and communication skills.
• Commitment to providing compassionate and high-quality veterinary care.
• Excellent Communication Skills and the ability to communicate effectively, efficiently, and in a timely manner with all members of the Medical and Hospital staff.
• Client communication skills, must be able to elicit information, establish rapport, offer explanations with pet owners.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work.
• Position does require the ability to lift up to 50 pounds.

Preferred Skills (Nice to Have)

• Clinical Knowledge and Skills: Demonstrate clinical knowledge and skill in examining and assessing animals. Perform cardiovascular, respiratory, orthopedic, neurological and other necessary examinations. Diagnosis and prescribe appropriate treatment.
• Problem-Solving: Ability to develop solutions to challenges relating to the management of a high-quality veterinary hospital.
• Communication Skills: Demonstrate effective communication of diagnostic and therapeutic options to clients. Display effective communication with internal medical and hospital staff.
• Professionalism: Work as part of a high-quality, professional veterinary team with the ability to provide and receive appropriate constructive criticism, suggestions, and feedback.
• Business Acumen: Ability to understand the management and finances of the veterinary hospital practice.
• Ethics: Knowledge and understanding of ethical principles that guide decisions affecting patients.
• Commitment to Continuing Education: Commitment to utilize available resources of continuing education and to facilitate learning of others.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Signing, retention, and relocation packages up to $100,000
• Competitive base salary: $146,000 - $157,000 + Production  (no negative accrual option available)
• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Bring your skills to PetVet and earn a sign-on bonus of up to $1,000 based on your experience as a credentialed veterinary technician!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Certified Veterinary Technician (CVT) who supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Highland Animal Hospital in Augusta, Georgia, Highland Animal Hospital is a full-service veterinary clinic providing comprehensive care, from preventive services to advanced medical treatment. With a focus on compassionate, client-centered care, the team is committed to helping pets live long, healthy lives.

Key Responsibilities

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Qualifications (Required)

• Certified Veterinary Technician (CVT)
• Candidates must have CPR certification and be proficient in collecting and submitting blood samples, performing dental cleanings and X-rays, assisting with dental and oral surgeries, and preparing pets for surgery.
• Applicants must be 18 years of age or older to be considered for this position

Preferred Skills (Nice to Have)

• Preferred qualifications include experience with the Cornerstone EMR system.
• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Schedule

• Four weekly shifts from 8:00 a.m.–5:30 p.m., with rotating Saturdays.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Care for pets. Maintain balance and flexibility. Nurture ongoing care.

Join our team as a Part-Time Veterinarian with predictable hours and a consistent home hospital assignment. You’ll enjoy flexibility while working alongside a locally led care team supported by national resources.

Whether you’re balancing family commitments, pursuing personal interests, or simply seeking a more sustainable pace, we’re here to support you. This role allows you to stay clinically engaged without sacrificing balance, connection, or continuity of care. We’re flexible, open to conversation, and committed to understanding your availability and goals—and building a schedule that works for both you and the hospital.

• Compensation for Part Time roles is prorated based on experience and hours/shifts worked. Salary ranges listed in this posting reflect full-time roles.

• Supported by a full complement of support and kennel staff, we are happy to discuss employment with any licensed technician that you would like to work alongside! 
• Proud to carry an AAHA accreditation

Ready to take the next step? Apply today! For questions or to connect directly, please email your resume to Amy Younes at ayounes@petvetcarecenters.com

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Signing and retention incentives up to $50,000
• Competitive Salary and Production Bonuses - no negative accrual option available
  
• CE stipend
• Licensing and dues reimbursement
• 401(k) participation
• Team member pet discounts
• Emotional wellbeing support, including Calm app access and 24/7 EAP
• A supportive home hospital environment, backed by national resources and a strong Culture of Care

Key Responsibilities

• Comprehensive patient exams and medical work-ups
• Client communication and education
• Performing diagnostic procedures and surgery
• Maintaining accurate medical records
• Pharmacy duties such as prescribing medications to patients and following controlled substance protocols
• Promote teamwork and staff efficiency
• Work with the Hospital Manager on weekly priorities and expectations
• Evaluate and monitor protocols for the daily running of the hospital from intake to discharge
• Monitor cases in the hospital and attend daily rounds when possible to be sure the highest standards are being upheld
• Participate in practice management updates and training at all levels
• Performs other duties as assigned by Management.

Qualifications (Required)

• Veterinarian degree (DVM or VMD) from an accredited college or university
• Current State Veterinary License
• DEA registration must be obtained and maintained
• 1+ years of experience in a veterinary practice
• Strong diagnostic and clinical skills.
• Excellent surgical and dental skills.
• Ability to work well in a team-oriented environment.
• Exceptional interpersonal and communication skills.
• Commitment to providing compassionate and high-quality veterinary care.
• Excellent Communication Skills and the ability to communicate effectively, efficiently, and in a timely manner with all members of the Medical and Hospital staff.
• Client communication skills, must be able to elicit information, establish rapport, offer explanations with pet owners.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work.
• Position does require the ability to lift up to 50 pounds.

Preferred Skills (Nice to Have)

• Clinical Knowledge and Skills: Demonstrate clinical knowledge and skill in examining and assessing animals. Perform cardiovascular, respiratory, orthopedic, neurological and other necessary examinations. Diagnosis and prescribe appropriate treatment.
• Problem-Solving: Ability to develop solutions to challenges relating to the management of a high-quality veterinary hospital.
• Communication Skills: Demonstrate effective communication of diagnostic and therapeutic options to clients. Display effective communication with internal medical and hospital staff.
• Professionalism: Work as part of a high-quality, professional veterinary team with the ability to provide and receive appropriate constructive criticism, suggestions, and feedback.
• Business Acumen: Ability to understand the management and finances of the veterinary hospital practice.
• Ethics: Knowledge and understanding of ethical principles that guide decisions affecting patients.
• Commitment to Continuing Education: Commitment to utilize available resources of continuing education and to facilitate learning of others.

PetVet Care Centers' Highland Animal Hospital is currently seeking a Part-Time Kennel Assistant to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

• Turn your love of animals into rewarding work! At Highland Animal Hospital, you’ll join a close-knit team with a family feel, where teamwork and compassionate care are part of every day.
• Our Kennel Assistants help keep pets comfortable, clean, and cared for while they’re away from home. From offering a reassuring cuddle to keeping their spaces fresh and welcoming, your attention and kindness can make a meaningful difference.

Key Responsibilities

• Provides compassionate care to pets
• Feeds animals as prescribed by the attending Veterinarian or as the owner has requested; records appetites; water intake, as well as fecal and urine production
• Recognizes and reports any unusual conditions or abnormal behaviors and monitors pets for signs of distress or disease.
• Assists Veterinarians and technicians with pet restraint
• Maintains the cleanliness of the hospital each day; cleans equipment and facilities using chemicals and supplies; ensures the safe use of chemicals
• Follows a regular schedule for cleaning and sanitizing all cages, runs, wards, and related areas; changes litter boxes and food/water bowls
• Completes the weekly and monthly chore list to maintain hospital cleanliness, equipment, and the overall appearance of the hospital
• Correctly prioritizes tasks
• Maintains laundry for the kennel and hospital
• Provides patients with fresh, clean bedding when appropriate
• Walks patients according to schedule
• Understands and carries out oral and written directions
• Performs other duties as assigned
• Remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions.
• Learn and understand our services and health recommendations and be able to clearly communicate these to clients.
• Be able to deal with difficult and/or aggressive patients in an effective manner meanwhile keeping yourself, the pet, and co-workers safe
• Performs other duties as assigned by Manager.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED; an equivalent combination of education, training, certification, and experience may be considered.
• Compassion for animals and a commitment to their comfort, cleanliness, and well-being.
• Ability to follow oral and written instructions, including feeding directions, cleaning schedules, and patient care procedures.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage frequent interruptions.
• Clear communication skills and a professional, courteous attitude toward clients and coworkers.
• Ability to observe and accurately record food and water intake, bathroom habits, and changes in behavior, and promptly report concerns to the veterinary team.
• Willingness to learn safe animal handling and restraint techniques, including procedures for fearful or aggressive pets.
• Ability to work around sick animals, cleaning chemicals, potentially hazardous materials, and unpleasant odors while following hospital safety procedures.
• Flexibility to work scheduled shifts, including some weekends and holidays.
• Ability to perform the essential physical duties with or without reasonable accommodation, including frequent cleaning, standing, walking, bending, kneeling, and lifting or carrying animals up to 50 pounds.
• Basic computer proficiency, including Windows, email, word processing, and accurate data entry.

Preferred Skills (Nice to Have)

• Previous work or volunteer experience in a veterinary hospital, boarding kennel, animal shelter, rescue, or pet daycare.
• Experience safely handling, restraining, feeding, and exercising dogs and cats of different sizes and temperaments.
• Experience bathing and brushing pets.
• Familiarity with cleaning and disinfecting kennels, animal care areas, and equipment, including safe handling of cleaning chemicals.
• Experience monitoring animals for changes in appetite, behavior, or comfort and reporting concerns.
• Experience assisting veterinary professionals with patient restraint or medication administration under their direction.
• Basic computer and recordkeeping skills.
• Experience communicating with pet owners during boarding check-in, discharge, or facility tours.
• Previous professional animal care experience is preferred but not required. We welcome compassionate, dependable applicants who are eager to learn.

Schedule

• Part-Time; Wednesdays, rotating Fridays, rotating Saturdays/Sundays and rotating holidays.
• Additional weekday shifts may vary based on hospital needs and staff availability.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

PetVet Care Centers' Highland Animal Hospital is currently seeking a Part-Time Veterinary Assistant to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

• Care that makes a difference: Help comfort an anxious patient, support recovery, and celebrate the moments when pets feel better.
• A team you can count on: Work alongside veterinarians, technicians, and support staff who value teamwork, compassion, and your contributions.
• Opportunities to grow: Build your skills through hands-on experience supporting examinations, diagnostics, surgery, dentistry, and everyday patient care.
• Variety in your day: Stay engaged with a mix of patient care, client communication, and clinical support responsibilities.
• Meaningful relationships: Get to know our patients and clients while helping them feel welcome, informed, and cared for.

Key Responsibilities

• Provide compassionate care to all patients
• Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
• Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's).
• Calm and soothe anxious patients
• Assist doctors and technicians with the administration of medications or with patient restraint
• Perform laboratory tests and take radiographs
• Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
• Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs.
• Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
• Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
• Educate clients about insurance, wellness, and medicinal plans
• Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
• Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
• Adhere to the hospital's safety and wellness regulations
• Understand and carry out oral and written directions
• Maintain accurate medical records
• Show up for work regularly; full-time presence at work is essential for every shift
• Promote hospital products and services and support the organization
• Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT).
• Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or equivalent.
• At least one year of experience in a veterinary environment performing veterinary assistant duties; an equivalent combination of education, training, and experience may be considered.
• Compassionate approach to patient care and the ability to safely handle and restrain animals of varying sizes and temperaments.
• Knowledge of veterinary terminology, basic patient care, hospital procedures, and accurate medical recordkeeping.
• Ability to assist veterinarians and licensed veterinary technicians with examinations, treatments, diagnostic procedures, and medication preparation as directed.
• Familiarity with hospital cleaning, disinfection, and sterilization procedures, including safe handling of equipment and cleaning chemicals.
• Strong communication skills, with the ability to reassure clients and clearly explain veterinary team-approved care instructions.
• Ability to follow oral and written directions, prioritize tasks, and respond promptly in a busy environment.
• Dependable attendance, professional conduct, and a cooperative, team-focused attitude.
• Basic computer proficiency and the ability to learn hospital practice management software.
• Commitment to continuing education and improving technical skills.
• Scheduling flexibility, including availability for some weekends and holidays.
• Ability to perform essential duties with or without reasonable accommodation, including extended periods of standing and walking, frequent bending and cleaning, and lifting or carrying animals up to 50 pounds.
• Ability to follow safety protocols when working around sick animals, anesthetic gases, cleaning chemicals, and other workplace hazards.

Preferred Skills (Nice to Have)

• Completion of a veterinary assistant training program or relevant veterinary technology education or credentials.
• Experience assisting with surgery, preparing patients and surgical suites, and monitoring patients during sedation, -anesthesia, and recovery under supervision.
• Experience assisting with dental procedures and obtaining dental radiographs.
• Experience with diagnostic imaging, laboratory testing, sample collection, and cytology preparation.
• Familiarity with equipment such as anesthetic monitors, fluid pumps, syringe pumps, and EKG machines.
• Experience preparing prescriptions, performing medication calculations, and maintaining medication records under veterinary supervision.
• Experience supporting emergency or critical care patients.
• Experience educating clients about preventive care, medications, wellness plans, and hospital services.
• Familiarity with IDEXX Cornerstone or similar veterinary practice management software.

Schedule

• Part-Time; Wednesdays, Fridays, and rotating Saturdays.
• Additional weekday shifts may vary based on hospital needs and staff availability.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

PetVet Care Centers' Highland Animal Hospital is currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• At least 1 year of experience in a veterinary hospital, animal care setting, or healthcare customer service role; veterinary experience strongly preferred.
• Experience scheduling appointments, answering phones, and coordinating communication between clients and the medical team.
• Strong customer service skills, including handling concerns with empathy, professionalism, and patience.
• Experience maintaining accurate records, processing payments, and reviewing invoices for completeness.
• Ability to explain veterinarian-provided care instructions, estimates, and follow-up recommendations clearly to clients.
• Strong organization and attention to detail, with the ability to prioritize responsibilities in a busy hospital.
• Comfort working around animals and supporting clients during stressful or emotional situations.

Preferred Skills (Nice to Have)

• 1–2 years of experience in a veterinary hospital, ideally in client service, reception, or care coordination.
• Familiarity with IDEXX Cornerstone for scheduling, client records, invoicing, and payment processing.
• Experience coordinating appointments, patient drop-offs, discharges, and follow-up communication.
• Knowledge of veterinary terminology, preventive care, and common hospital services.
• Experience coordinating prescription requests and communicating veterinarian-approved instructions.
• Ability to explain treatment estimates and payment options with clarity and compassion.
• Experience managing multiple phone lines and communicating with clients by phone, text, and email.
• Experience supporting clients during difficult situations, including emergencies and end-of-life care.
• These qualifications are preferred, but we are willing to train a candidate with strong customer service skills and a passion for helping pets and their families. We welcome candidates with strong healthcare or customer service experience who are eager to learn veterinary care coordination.

Schedule

• Part-Time, must be available to work Thursdays, Fridays, and rotating Saturdays
• Additional weekday shifts may vary based on hospital needs and staff availability.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources