What to Expect at a Veterinary Appointment
Knowing what to expect during your initial appointment will help make the experience more enjoyable for both you and your pet.
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our staff will go over your pet's history and problems with you. You are welcome to ask any questions, and we will devote time to answering them.
Examination, Diagnosis & Treatment
We will provide you with a diagnosis and treatment options after evaluating your pet. Your veterinarian and you will collaborate to develop a treatment plan for your pet.
Following your visit, we will prepare a detailed report outlining our diagnosis, our discussion with you, and your pet's treatment plan. We will keep this information on file for future reference.
Our Pet Care Philosophy
We are pleased to serve pet owners throughout Augusta. We are committed to providing state-of-the-art veterinary care with compassion and care for you and your pet.
We are committed to preventing illness, educating clients, and providing comprehensive emergency and rehabilitative care to Augusta pets.
Read through our hospital FAQs to learn more about our office policies, payment options, and appointment scheduling.
- What types of payment options are available?
Payment in full is expected at the time services are rendered or when your pet is discharged. We accept cash, check, Visa, MasterCard, Discover, and American Express as forms of payment.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
Prior to treating your pet, we will provide a reasonable estimate of the cost of our services. Unforeseen circumstances, however, may impact your final bill.
Before any client leaves our facility, we will always discuss our written estimate with them and will require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please notify us as soon as possible so that we can offer the available time in our schedule to other clients.
- What types of animals do you treat?
We care for small domestic pets like cats and dogs, as well as exotic pets like birds, rabbits, reptiles, and rodents.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
All emergency examinations require a deposit payment. After the staff and doctors have examined your pet, you will be given a treatment estimate to help you decide on a treatment plan.
If your pet requires additional hospitalization, diagnostics, or surgery, a deposit is required up front, with full payment due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
If you don't have pet insurance, we recommend investigating your coverage options with Trupanion. Ask us for more information about this insurance option at your next appointment.
Pet Owner Resources
Here are some helpful links for your pet's health.
New Patients Welcome
Highland Animal Hospital is accepting new patients! Our experienced vets are passionate about the health of Augusta companion animals. Get in touch today to book your pet's first appointment.